At DELLA, we want to make returns and refunds as straightforward as possible. Please review the policy below before initiating a return or cancellation.

1. Order Cancellations

Before Shipment

To cancel an order before shipment, please contact DELLA Customer Support within 24 hours of purchase and provide your order number and shipping information.

For eligible cancellations completed before shipment, a full refund will be issued within 3 business days after the cancellation is confirmed.

After Shipment

If your order has already shipped, please contact DELLA Customer Support as soon as possible. We will attempt to intercept the shipment with the carrier.

If the interception is successful, the refund will be processed after the package has been returned to our fulfillment center.

If the shipment cannot be intercepted, please follow the standard return process after receiving your order.

2. 30-Day Return Policy

DELLA offers a 30-day money-back guarantee on eligible products.

If you are not satisfied with your purchase, you may request a return within 30 days of purchase.

Return Eligibility

To be eligible for a return:

• The return must be initiated within 30 days of purchase.
• The product must be returned in its original operating condition.
• All original accessories and packaging must be included.

Return Shipping

Customers are responsible for return shipping costs.

For customer-initiated returns, including ordering the wrong item, changing your mind, or no longer needing the product, all return shipping costs are the responsibility of the customer.

Defective Products

• Parts Replacement: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts.
• Warranty Coverage: For complete information regarding warranty periods, registration requirements, and warranty exclusions, please refer to our Warranty Policy.

3. Exchanges

DELLA does not offer product exchanges.

If you would like a different product, please return the original item in accordance with this Return & Refund Policy and place a new order for the desired product.

4. Refund Processing

• Inspection: Once a returned item reaches our fulfillment center, our return team will inspect and process the return.
• Processing Time: Returns are typically inspected and processed within 5–7 business days after they are received.
• Refund Method: Once your return is approved, the refund will be issued to the original payment method. Depending on your financial institution, it may take an additional 3–5 business days for the refund to appear in your account.

5. Warranty Claims

Returns and warranty claims are handled separately.

For product defects, replacement parts, standard or extended warranty coverage, registration requirements, and warranty exclusions, please refer to our Warranty Policy.

6. Contact Us

To initiate a return, cancel an eligible order, or request assistance, please contact DELLA Customer Support.

Phone: (800) 863-4143
Email: marketing@dellahome.com

Please have your order information available so our customer service team can assist you with the appropriate next steps.